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Returns & FAQ

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.protectourculture.com. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.protectourculture.com

Refunds Policies

Product Orders Refund Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

How long does it take to receive my order?
We pack and ship every order within 2 business days of purchase. Once shipped, standard delivery typically takes 3–5 business days via USPS. You'll receive a tracking number by email as soon as your order ships so you can follow it every step of the way.

Do you ship internationally?
We currently ship within the United States only, including U.S. territories. International shipping is something we're working toward — stay connected with us on social media at @DeeWellsOSD for updates.

My tracking number isn't updating. What do I do?
USPS tracking can sometimes take 24–48 hours to update after a label is created. If your tracking hasn't updated after 48 hours of receiving your shipping confirmation, contact us at [your email] and we'll look into it right away.

Do you accept returns?
We want you to love your hat. All sales are final — we do not accept returns or issue refunds. However, we do accept exchanges, and we'll always make it right if something arrives damaged or defective.

How do exchanges work?
If you'd like to exchange your hat for a different colorway or style, here's how it works: 1. Contact us at Dee@osdlive.com within 7 days of receiving your order 2. Let us know which hat you received and which hat you'd like instead 3. Ship the original hat back to us in unworn condition with original packaging intact 4. Once we receive and inspect the hat, we'll ship your exchange right out.  Customer is responsible for return shipping costs. We cover shipping on the exchanged hat sent back to you.

What if my hat arrives damaged or defective?
That should never happen, but if it does, we'll make it right immediately. Contact us at Dee@osdlive.com within 7 days of delivery with a photo of the damage or defect and your order number. We'll send a replacement at no cost to you, no questions asked.

Can I exchange a limited edition hat for a standard hat?
Exchanges are available for equal or lesser value items only, subject to inventory availability. Limited edition and collector hats — including the 50th Anniversary Black + Gold and corduroy snapbacks — are exchangeable for standard hats of equal or lesser value. Contact us to discuss availability before shipping anything back.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.protectourculture.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.